Frequently Asked Questions
Everything you need to know about shopping with Therm.
How do I know which size to order?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please visit our returns portal to start a request.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary depending on the destination.
Are your materials sustainably sourced?
Therm is committed to ethical fashion. We use organic cotton and recycled polyester in over 80% of our seasonal collections.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but you can request a change within 1 hour of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.